Digital Innovation Web Clinic – Understanding The Customer Experience

It’s all about customer experience. We’ve all been hearing this for some time now, but it remains critically important. Without a robust experience that delivers content when, where, and how your customers want it, your brand will suffer. But how does a brand achieve great customer experience?

We answer this question and many others in The Encima Group’s latest Digital Innovation Web Clinic, Understanding the Customer Experience presented by Jay Khan, Executive Vice President of Marketing Solutions, where we will discuss:


  • What’s the big deal with customer experience?
  • How does multi-channel fit in?
  • Can you do it without data?